Frequently Asked Questions

General

  • We are an activewear brand focusing, for now, on ski/snowboarding base layers, clothing and accessories. Our mission is simple – performance, fashion and function. 

    • Performance: Our base layers, clothing and accessories are manufactured with performance top-of-mind. We hand select the fabrics and materials to ensure the highest-quality. As athletes we won't compromise for anything less. We strive to create premier gear that will last you all day - stay warm on the mountain and around town. No outfit change needed.

    • Fashion: Have the confidence to move like you mean it and look like you planned it. So much of the ski industry and clothing is made for men and by men which is why we're changing it up. We are women founded and believe you should look and feel great while ripping it up on the mountain and be ready for any plans later on. Comfort is not sacrificed for fashion. Say goodbye to "long underwear" and hello to skileisure.

    • Function: Function is so important to our brand. Slope Set was founded on the need to create something that is missing in the ski industry, transitional clothing from sport to leisure. Every detail from necklines, hemlines and more, were meticulously planned and thought through to ensure maximum durability, comfort, style and, of course, functionality.

    Learn more about us.

  • We are creating a new category for the ski industry, skileisure. Think multifunctional use that hasn’t existed in this way for skiing before. We are disrupting ancient “long underwear” by hand selecting specific high-quality, performance fabrics, designing each layer with precision tailoring cuts to maximize function and versatility, and manufacture most of our products in the USA!

  • What we made is all that we sell. We don’t overproduce to ensure we’re not wasteful. That said, if you’re looking for an item that is out of stock, we may get returns or exchanges in your size. Sign up for notifications and we’ll make sure you know if an item is restocked.

  • We will do our best to restock products as fast as possible. The best way to know if a product is back in stock is to sign up for notifications!

Returns & Shipping

  • We want you to love your Slope Set™ purchase! If you're not completely satisfied, you have 14 calendar days from the date of delivery to request a return.

  • To qualify for a return, your item must:

    • Be unworn, unwashed, and unaltered

    • Be in the same condition you received it

    • Have all original tags and packaging

    • Items marked “final sale” are not eligible for return.

    • Worn, washed, and altered

    • Not in the same condition you received it

    • Does not have all original tags and packaging

  • To initiate a return, click here and please have the following ready:

    • Your order number

    • The reason for return

    • A photo of the item (for quality control)

  • Customers are responsible for return shipping unless the item is defective or incorrect. If a prepaid return label is provided, the shipping cost may be deducted from your refund

  • Once your return is received and inspected, you’ll receive an email confirmation.
    If approved:

    • Your refund will be issued to your original payment method

    • Please allow 5–10 business days for the refund to appear on your statement

  • We don’t offer direct exchanges at this time. If you’d like a different size or color, please:

    1. Return your item as outlined above

    2. Place a new order

    We’ll send you a free shipping code for your replacement purchase.

  • All orders are processed within 1–5 business days after your order is placed.

    Please note: Processing does not include weekends or holidays. During busy periods — such as holidays, weekends, or new collection launches — processing may take a little longer.

  • We currently ship within the United States only.

  • Shipping costs are calculated at checkout based on your location and selected method. We currently offer:

    • Standard Shipping – Calculated at checkout

    • Express Shipping – Calculated at checkout

    • Free Standard Shipping – Available on orders over $250 (U.S. only)

  • Estimated delivery times (after processing):

    • Standard / Ground Shipping: 1–7 business days

    • Express Shipping: 1–3 business days

    Please note: Shipping times are estimates and may vary due to carrier delays, weather, or holidays.

  • Once your order ships, you’ll receive a confirmation email with tracking information. Use the provided link to track your shipment. If you haven’t received your tracking email within the expected window (including 1–5 business days of processing), please contact us at hello@slopeset.com.

  • Please double-check your address before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, we’ll reach out to arrange re-shipment — additional shipping costs apply.

  • If your order is marked “Delivered” but you haven’t received it:

    • Check around your delivery area and with neighbors.

    • Contact the shipping provider with your tracking number.

    • If your package is still missing, email us within 7 business days at hello@slopeset.com.

    We’ll do our best to help locate your package, but please note that we are not responsible for stolen packages once delivery is confirmed by the carrier.

Contact

  • Not finding the answers you’re looking for? Feel free to contact us! We’re happy to help in any way we can.